FREQUENTLY ASKED QUESTIONS
Unfortunately, we do not offer exchanges at the moment, but you can place a new order and initiate a return of the existing order. Almost all items are eligible for returns and refunds within 90 days from the purchase date. The few exceptions are for:
- Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
- Items specifically labeled as non-returnable.
- Some free gifts.
Hendrerit mollis facilisi odio a montes scelerisque a scelerisque justo a praesent conubia aenean mi tempor.
You can track your return status by going to your 7sun account from the 7sun app or 7sun.top. Go to 'Your orders' >'Returns'. From there, you will be able to track the status of your return, when we receive your package, and when your refund has been issued.
When you shop on 7sun, your orders are safe under the 7sun Purchase Protection Program which offers refunds for items that do not arrive, arrive damaged, or are not as described. You may be asked to send the item back before your refund can be issued. Please note that this amount may not match the full price of the items since sales taxes, shipping, used coupons and credit are taken into account.
To report an item as damaged or not as described, please follow the steps below to request your refund:
- Sign into your account.
- Find the relevant order under 'Your orders' and click 'Return/Refund'.
- Confirm that you have received the package, and select the item(s) you would like to return and the reason for the return. If applicable, you may also upload photos and/or comments to further explain.
- Confirm the return information, and click 'Next'.
- If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a 7suncredit balance or credit to your original payment method. Make your selection and click 'Submit'.
- If you need to return your item(s), you will have the option to choose your return method. Select your return and refund methods. Then, click 'Submit'.
- If applicable, print and tape your return label to the outside of your return package. Send your parcel to the nearest warehouse, the warehouse address can consult our customer service.
- You can reference the status of your refund or rebuy any items from your order on your order details page.
It has been noted that the personalization category does not offer returns or refunds, and we have no way to make a second sale. Please be sure to understand the product specifications, size, color, material and other factors before you decide to order.
Pre-sale category and gift customized products are probably expected to arrive in about a month, if you are as a holiday gift for loved ones please determine in advance and our customer service to receive the time or delivery time.